When you meet people, is your first thought about what they’ll think of you or how you can make them feel more comfortable? At work, do you try to make your coworkers or employees look good, or are you more concerned about making sure that you receive your share of the credit? When you interact with family members, whose best interests do you have in mind? Your answers show where your heart is. To add value to others, you need to start putting others ahead of yourself in your mind and heart. If you can do it there, you will be able to put them first in your actions.But how can anyone add value to others if he doesn’t know what they care about? Listen to people. Ask them what matters to them. And observe them. If you can discover how people spend their time and money, you’ll know what they value.
Once you know what matters to them, do your best to meet their needs with excellence and generosity. Offer your best with no thought toward what you might receive in return. President Calvin Coolidge believed that “no enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others; or failing therein it ceases to be profitable and ceases to exist.”
[from Failing Forward]
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